- Position: Business Systems Manager
- Location: Warsaw
- Work mode: hybrid
Our client is a technology-driven organization that relies on modern cloud platforms to deliver efficient and scalable IT services. They operate in a highly process-oriented environment and continuously invest in improving internal systems and service delivery. The company values structured workflows, effective tooling, and clear governance to support both operational and strategic goals. As they expand, they are strengthening ownership of key business platforms to ensure long-term consistency and performance.
The Business Systems Manager will act as the internal product owner for core operational platforms, including ConnectWise Manage, ConnectWise RMM, and IT Glue. This role focuses on aligning these tools with real business processes, driving adoption, and ensuring consistent usage across teams. It combines strategic oversight with hands-on configuration and continuous improvement. The position is not infrastructure-focused; instead, it centers on optimization, governance, vendor engagement, and platform evolution.
Requirements:
- 3–5+ years working with ITSM/PSA/RMM platforms, ideally in MSP or IT services.
- Experience with ConnectWise tools or similar systems is highly beneficial.
- Strong understanding of workflows, access governance, licensing, and SaaS administration.
- Excellent communication, analytical thinking, and process-improvement skills.
- Familiarity with RBAC, SSO/MFA, Azure AD, and basic reporting.
- Nice to have: ITIL, ConnectWise expertise, automation/API familiarity.
Responsibilities:
- Own configuration, licensing, access, and data quality for ConnectWise and IT Glue platforms.
- Act as the main vendor contact, track updates, and guide internal adoption.
- Improve workflows, templates, and standard operating procedures.
- Support teams with changes, ensure consistent tool usage, and maintain governance.
- Monitor performance, optimize costs, enforce security requirements, and keep documentation updated.
- Provide reporting and insights to leadership.
Offer details/benefits:
- Employment type: contract of employment or B2B contract
- Salary up to 15,000 PLN
- Work mode: hybrid from Warsaw
- Paid holidays
- Healthcare
- Multisport card
