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Application Support Specialist | Krakow | #778

  • Position: Application Support Specialist
  • Location: Krakow
  • Salary: up to 10k pln

As you may know, equal salaries regardless of gender or age are crucial in our modern society. Companies are paying deep attention to make sure they treat everyone on the same basis. However, it may sometimes be difficult in worldwide distributed companies, hiring thousands of people. This is where our Client comes into play. You will join their tech team in Krakow and help them build software that serves over 100 companies in 160 countries, assuring their salary policy is fair and equal and you will make the world a better place! Sounds interesting? Check the details below!

Your duties and responsibilities:

  • Business analysis with customers & application design
  • First and second-line application support, resolving technical queries and communicating solutions directly to users
  • Debug product issues on Dev / QA environments
  • Works with the queues and case tracking system, effectively triages and resolves complex application issues to departmental standards whilst maintaining high levels of customer satisfaction during the currently established hours of operation
  • Support customer functional requirements and data integration into the company’s platform
  • Monitor and respond to open tickets submitted through an incident management system
  • Prioritization and handling of service requests and incidents within predetermined SLAs
  • Product Support

Requirements:

  • Experience in troubleshooting and working with SQL
  • Analytical thinking and the ability to understand complex problems quickly
  • Structured and solution-oriented way of working, even under pressure
  • Detailed knowledge of the MS SQL Server/ Microsoft BI platform
  • Hands-on experience with SQL Server, SSRS and SSIS
  • General knowledge of the Windows Azure infrastructure and cloud/SaaS business applications
  • Experience with Support ITIL processes
  • Self-confident to drive conversations with customers
  • Fluent in English
  • A self-starter and proactive mindset

What will you get in return:

  • Salary up to 10 000 PLN GROSS/month
  • Yearly 10% bonus
  • Permanent contract
  • Health insurance
  • Sport card
  • Pension Plan
  • You’ll have a great influence on the shape of the product

APPLY FOR THIS JOB

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... and get up to 2500PLN refferal bonus!